CROSS Asia Pacific Pty Ltd (trading as CROSS Recruit)
Last updated: 1 February 2026
1. Our commitment to privacy
CROSS Asia Pacific Pty Ltd (ABN 69601923657) trading as CROSS Recruit (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This may include:
- Name, address, phone number, email
- Employment history, qualifications, resume and references
- Identification and right‑to‑work information
- Interview notes, assessments and referee feedback
3. Sensitive information
We may collect sensitive information where reasonably necessary for recruitment or employment purposes, such as:
- Health information (where relevant to role requirements)
- Criminal history checks (with consent)
- Citizenship or visa status
Sensitive information is only collected with your consent or where required by law.
4. How we collect personal information
We collect personal information:
- Directly from you (applications, interviews, emails, website forms)
- From referees, background check providers and clients (with consent)
- From publicly available sources such as LinkedIn or job boards
5. Why we collect personal information
We collect and use personal information to:
- Provide recruitment and labour‑hire services
- Provide coaching and mentoring in careers
- Assess suitability for current and future roles
- Verify qualifications, experience and right to work
- Communicate with candidates and clients
- Meet legal and regulatory obligations
- Improve our services and recruitment processes
6. Disclosure of personal information
We may disclose personal information to:
- Client organisations for recruitment purposes
- Referees and background screening providers
- IT service providers and professional advisers
- Regulatory authorities where required by law
We only disclose information where reasonably necessary for our services.
7. Overseas disclosure
Your personal information may be stored or processed using systems or service providers located outside Australia, including the United States.
Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.
8. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including physical, electronic and managerial safeguards.
9. Data retention
We retain personal information only for as long as reasonably necessary for recruitment, employment, or legal purposes. When information is no longer required, we take reasonable steps to securely destroy or de‑identify it.
10. Notifiable Data Breaches
In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme by notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).
11. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We may charge a reasonable administrative fee where permitted by law.
12. Employee records
Personal information relating to current or former employees is handled in accordance with the employee records exemption under the Privacy Act 1988 (Cth).
13. Complaints
If you have a privacy complaint, please contact us first:
Email: contact@crossapac.com
Post: PO Box 8500, Allenstown QLD 4700
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
14. Cookies and website analytics
We use cookies and third‑party services (including Google Ads) to analyse website traffic and improve user experience. You can manage cookies through your browser settings.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website